At FireHelmetShields.com, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not fully happy with your order, we have outlined our refunds and returns policy below to assist you.
1. Custom Products
Since most of our products are custom-made, including personalized fire helmet shields and leather gear, we do not offer refunds or exchanges on custom items unless they are defective or damaged upon receipt. If we made a mistake on your order we will gladly exchange it. Please carefully review your order details before finalizing your purchase.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- The return request must be made within 30 days of your purchase date.
- Non-customized or non-personalized items (such as stock products) may be returned for a refund or exchange if they meet these conditions.
3. Non-Returnable Items
Certain items cannot be returned:
- Custom or personalized products.
- Gift cards.
- Items that have been used, damaged after delivery, or altered.
4. Return Process
To initiate a return, please follow these steps:
- Contact us at [Insert Contact Email] with your order number and reason for the return.
- We will provide you with instructions on how and where to send your return.
- Once the item is received and inspected, we will notify you of the approval or rejection of your refund.
5. Refunds
If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within 5-10 business days. Shipping costs are non-refundable.
6. Exchanges
If you receive a defective or damaged item, we will replace it with the same item. Please contact us with details, and we will arrange for the exchange. Exchanges are only available for defective or damaged products.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please take the following steps:
- Check your bank account or credit card statement again.
- Contact your credit card company or bank, as it may take some time for your refund to officially post.
- If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].
8. Shipping Costs for Returns
You will be responsible for paying the shipping costs for returning an item, unless the item is defective or damaged upon arrival. Shipping costs are non-refundable. If you are returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
9. Contact Us
If you have any questions or need assistance with a return or refund, please reach out to us: